Article notification declaring itself failed when it has been sent

Open

Feature: Articles & Templates
Reported by: Mochimanoban
Opened: 14 Jun 2026
Assigned to: katerinach
Last activity: 93 days ago

Waiting for ResponseImportant

Description

The last couple of times I have sent an article notification, I have attempted to click "Notify All Followers", but I did not see the green pop-up to say the notification went through. I'll close the socials tab and instead see a red pop-up that says it has failed. The notification has gone through though. I am sure other people are dealing with this too, as in the last few days I've had repeated notifications from people that have clicked Notify several times, thinking it hasn't gone through when it has. And I've spoken to several people who have explicitly said this is an issue for them too. Also, I believe this is occurring on both the new and old interfaces. I use the new Athena interface, and am having issues there, but I've been made aware that there are issues on the old interface too.

Steps to Reproduce

Open an article on the Athena interface
Click "Notify All Followers" on an article
Observe for a red pop-up to suggest the notification failed

History

Comments and updates to this report

15 Jun 2026 · 07:47

Dimitris Developer

Added tag Important

16 Jun 2026 · 14:59

katerinach Assignee

Assigned katerinach

18 Jun 2026 · 09:08

katerinach Assignee

Hey Mochimanoban, can you still reproduce this? I am trying to, but all notifications are succeeding and I'm getting the success message as well. And are there specific kinds of articles that this happens on or all?

18 Jun 2026 · 09:26

Mochimanoban

Hello! I just sent a notification to my followers - yes, the exact same thing happened. I pressed the notify button once, did not get a green pop-up to say it went through, then upon closing the socials tab, got a red pop-up saying it failed. (It has gone through, I have the notification)

18 Jun 2026 · 09:32

Mochimanoban

However, I will add that I sent two notifications on the 16th, using subscriber groups, and I don't think those notifications had any 'fail' pop-up. It only seems to be when I send notifications to all of my followers.

6 Jul 2026 · 14:18

0nnia Moderator

Hey Mochimanoban,
When you send notifications to all your followers does this happen always and consistently?

6 Jul 2026 · 14:53

Mochimanoban

consistently, yes. I can recall it happening the last couple of times I have sent notifications.

8 Jul 2026 · 00:33

Demongrey

I'll add; i dont see an error, but I do not get a notification that a follower notification has been sent, in old or new interface, ever. the other notification types all tell me they

14 Jul 2026 · 08:19

katerinach Assignee

Hey, we have deployed a fix for this - please try again and let me know if notifying followers still returns an error or no response.

14 Jul 2026 · 08:19

katerinach Assignee

Added tag Waiting for Response

Hello! <3 I hope you are having a nice day!