Sometimes I can't access anything and everything is totally gone

Sometimes I can't access anything and everything is totally gone

Open
Feature
Access Management (Subscribers/Authors)
Reported by
raychulcee
Opened
Assigned to
katerinach
Last activity
Waiting for Response

Description

Sometimes when I log in, everything is totally gone and it says I just have the free subscription

Steps to Reproduce

Only when I log in and out

History

Comments and updates to this report

katerinach Assignee

Hey, we have applied a fix for this - please comment here if you can still reproduce it.

katerinach Assignee
Assigned katerinach
katerinach Assignee
set this bug to Closed
raychulcee

Currently nothing has been fixed and everything is still gone. :(

katerinach Assignee

Alright, here's a few steps to try to resolve this issue, because it seems to be only on your local machine:

  • Make sure that cookies are enabled in your browser (Firefox has a specific setting for this and it is usually off by default)
  • Clear your browser's cache and cookies
  • Logout of your account
  • Log back in
  • If the above don't fix the issue, try using another browser and let me know if the website works there

Let me know if the above will make any difference and we can continue from there.

katerinach Assignee
set this bug to open
katerinach Assignee
Added tag Waiting for Response
raychulcee

I did all of that and nothing worked.

I don't think it's a browser issue because it says that I also have a free membership and I don't. I paid for a year.

So not only does it say I have a free membership, but I think because I took advantage of premium features, that everything is gone because I can't access those features anymore.

Hopefully that makes sense! That's just a hypothesis I had... wondering if there's a link there. Perhaps some bug is connected to the membership issue?

katerinach Assignee

I took a look at your account and it is indeed in the free tier with no record of getting a paid subscription - though if indeed you had or have signed up for one and made a successful payment, but cannot see record of it on your account (going to the right side menu, clicking your account icon and selecting "Guild Membership") then you need to refer to our subscription dedicated email which is contact@worldanvil and explain is as much detail your issues and the steps you took so they can help you.

As far as I can see, you have one world on your account and it's empty so you should be able to to create new articles ect.

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by 3 Armored Kittens · Prodromos v.1.1 - World Anvil 0.9.15.050 © 2017-2025 [en] | Anvil Time: 11:36, Oct 15 2026